PRIVACY POLICY

CUSTOMER CARE

This privacy policy (“Policy”) details how Maami’s Laddu ("we" or "us" or "our") gathers and handles the personal information obtained when the customer (“you”) uses our Website (interchangeably referred to as "maamisladdu.com"), including any other service provided by us via any other medium related to Maami’s Laddu (all these services collectively referred to as the "Services").

By visiting and using maami’sladdu.com , you are accepting and consenting to the practices described in this Policy, so please read this Policy carefully before using our Services.

We understand that you care about how your personal personal information is obtained and used, and we appreciate your faith in our ability to uphold the highest standards of care and sensibility in handling your data. Maami’s Laddu is committed to respecting and upholding your privacy, and if you have any further questions in this regard please feel free to contact us at the coordinates listed below.

PRIVACY & SAFETY

Personal information, for the purposes of this Policy, refers to information that can be used to specifically identify any individual customer of ours, such as the customer’s name, address, email address, payment data, telephone number etc. This would also include information about a customer’s activities with regard to the usage of our Services, and demographic information such as nationality, date of birth, gender, geographic area, and preferences, whenever any such information is linked to the personal information that identifies an individual.

Accordingly, we collect personal information from customers to help us personalise and continually improve their shopping experience at maamisladdu.com. We use the information we gather from you to assist us in:

Handling orders.
Delivering products and services.
Processing payments.
Communicating with you about orders, products, services and promotional offers.
Updating our records and generally maintaining your account with us.
Displaying content such as wishlists and customer reviews.
Recommending merchandise and services relevant to your interests.

We also use this information to improve our platform, prevent or detect fraud or abuses of our Services and enable third parties to carry out technical, logistical or other such functions on our behalf.

WHOLESALE INQUIRIES

We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access our Services through a social media service or connect a service on our website or mobile applications to a social media service, the information we collect may include your user name associated with that social media service; as well as any information or content the social media service has the right to share with us - such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or mobile applications or otherwise engage any Maami’s Laddu entity through social media services, or when you connect any Website or mobile application to social media services, you are authorizing Maami’s Laddu to collect, store, and use and retain such information and content in accordance with this Policy.

E-mail Communications: In order to understand and improve the relevance of our email communications with you, we often receive confirmation when you open an email from maamisladdu.com. The customer is free to unsubscribe from further email communications, if they wish to do so, by clicking the Unsubscribe link in the emails.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.By using or continuing to use the site, you agree to our use of your information (including sensitive personal information) in accordance with this Policy, as may be amended from time to time by MAAMISLADDU.COM in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice.

Information about our customers is an important part of our business and we are not in the business of selling it to others. MAAMISLADDU.COM shares customer information only as described below with MAAMISLADDU.COM and the subsidiaries which MAAMISLADDU.COM controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

THIRD PARTY SERVICE PROVIDERS

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.

They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable law.

COMPLIANCE WITH THE LAW

We may be required to share the personal information with government authorities and agencies for, inter alia, the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences.

Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of MAAMISLADDU.COM, our users or others.

This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction.

You agree and consent for MAAMISLADDU.COM to disclose your information, if so required under the applicable law. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice When you use the Maami’s Laddu Website, you may also be using the services of one or more third parties, such as Google, Facebook, MSD, Vizury, AppsFlyer, Acra, WizRocket, CleverTap, YouTubeAndroidPlayer, Konotor, RazorPay, newrelic, squareup, packetzoom, mixpanel, proguard. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

EXAMPLE OF INFORMATION COLLECTED

Information You Give Us:

You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you:

Search for a product

Place an order through MAAMISLADDU.COM or one of our third-party sellers

Provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your "Your Profile" communicate with us by phone, e-mail or otherwise.

Complete a questionnaire or a contest entry form.

Compile Wish Lists, provide and rate Reviews.

Employ other personal notification services and Order Notifications.

As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews and e-mails to us; the personal description in your "Your Profile" and financial information.

AUTOMATIC INFORMATION

Examples of the information we collect and analyse include -

The Internet protocol (IP) address used to connect your computer to the Internet

Login, e-mail address, password, computer and connection information such as browser type and version, and operating system and platform

Purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers

The full Uniform Resource Locators (URL) clickstream to, through and from our website or mobile applications (including date and time)

We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website or mobile applications for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources: Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase information and page-view information from some merchants. You agree and consent for MAAMISLADDU.COM to disclose your information, if so required under the applicable law. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice When you use the Maami’s Laddu Software, you may also be using the services of one or more third parties, such as Google, Facebook, MSD, Vizury, AppsFlyer, Acra, WizRocket, CleverTap, YouTubeAndroidPlayer, Konotor, RazorPay, newrelic, squareup, packetzoom, mixpanel, proguard. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

INFORMATION YOU CAN ACCESS

Examples of information you can access easily through your Maami’s Laddu World account include -

Up-to-date information regarding recent orders.

Personal information (including name, e-mail, password, communications and personalisation information).

Payment details (including credit-card information).

E-mail notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters).

Recommendations (including prior-order history).

Wish Lists and products added to cart (only if the products are not sold out.).

USE OF COOKIES

Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your Web browser. This enables our systems to recognise your browser and to provide features such as personalised recommendations, personalised advertisements on other Websites and storage of items in your Shopping Cart between visits.

SECURING INFORMATION & RETENTION

We guarantee to protect the security of your information during the purchase of any product on Maami’s Laddu World. For all our online payments we use a Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining the security of your information.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information).

Our security procedures dictate that we may occasionally request proof of identity before we disclose personal information to you.

If you choose a payment gateway to complete any transaction on Website or mobile applications then your credit card data may be stored in compliance with industry standards/recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

It is important for you to protect yourself against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer or if you are working over an unsecure or public network.

INFORMATION SHARED WITH THIRD PARTY SERVICE PROVIDERS

We may disclose to third party services certain personally identifiable information as listed below:

Information you provide us, such as name, email, mobile phone number. information we collect as you access and use our service, including device information, location and network carrier data. We share this information with our third party service providers so that we can:

Personalize the app for you.

Perform behavioral analytics

By accessing the Website (WWW.MAAMISLADDU.COM) You have agreed to the terms set out in this Policy. This Policy should be read at all times along with the Terms of Use of the Website.

PAYMENT METHODS

- Credit / Debit Cards
- Net Banking

- UPI / BHIM